Legal Statement
By accessing, browsing or using Didi platforms, including, without limitation, “Didi” taxi information platform, “Didi’ private and express car information platform, “Didi” hitch information platform, “Didi” Chauffeur information platform, “Didi” car rental information platform, as well as the affiliated game center and Didi mall (collectively “Didi”), you confirm that you have read, understood and agree to be bound by the following terms and comply with all applicable laws and regulations. You shall observe the following terms in good faith when using Didi.
General Principle
The following terms are applicable to all users or browsers of Didi, and are subject to modification at any time as a result of business policy adjustments. You should frequently visit this webpage to keep yourself updated on the then-current terms. Certain parts of such terms may be replaced by the legal notices or terms expressly specified on Didi webpages or in respect of specific services on Didi platforms. By accepting this Section, you have also carefully read and accepted such terms referred to or replaced.
Ownership
Didi owns the intellectual property rights of all content distributed by it alone or together with its partners, including, without limitation, software provided and related products or services, and such intellectual property rights are protected by laws. The absence of a statement of ownership in certain content does not constitute the failure of Didi to be entitled thereto or assert the rights thereto, and you shall respect the legitimate rights and interests of the right holder and lawfully use such content in accordance with laws, regulations and the principle of good faith.
Without the written consent of Didi, no entity or individual shall use, make copies of, modify, take extracts from, disseminate, bundle with other products for use or sale, link or transmit via hyperlink, store in an information retrieval system or use for any other commercial purposes any part of the aforesaid software, products, services, information or words in any way for any reason, except for downloading or printing for non-commercial personal use provided that no modification shall be made thereto and the statement of copyright or other ownership contained therein shall be retained.
The trademarks and logos (collectively the “Trademarks”) used and displayed in such software shall be the registered and unregistered Trademarks of Didi and its affiliates in travel service and other related fields and protected by laws. No person shall use any content of such software, “Didi”, “Didi Chuxing”, “Didi Dache” and similar names as well as related Trademarks and logos in any manner without the written consent of Didi.
User Information
By voluntarily filling in your name, gender, mobile phone number and other similar personal information required by the registration procedure in order for Didi to provide relevant service, you acknowledge that you have understood and accept the purposes for which your personal information will be used, and agree that Didi may use your personal information to achieve such specific purposes. Other than such personal information, any other materials, information or texts (collectively “Information”) sent or provided by you to Didi shall be deemed as non-confidential and non-proprietary information, in respect of which Didi shall assume no obligations. If no special statement is made by you in submitting any Information, you shall be deemed to agree that Didi and its authorized persons may make copies of, disclose, distribute, consolidate and otherwise utilize such Information and all data, images, sounds, texts and other content for commercial or non-commercial purposes. You may read Didi’s privacy policy as below for further details. In the meantime, in order to better provide you with online service and meet your diversified needs in the most convenient and comprehensive manner, Didi provides services that are complementary to those provided by cooperative online service platforms, and for the purpose of normal operation of such services, Didi will share the Information of users with cooperative platforms where necessary subject to the consent of users. Didi adopts the same information security and user privacy policy for users whose Information are so shared, and supervises the compliance by cooperative online service platforms with security and privacy policy not less strict than Didi’s information security and user privacy policy.
Limitation of Liability
Didi shall in no event be liable for the failure of or delay in the provision of services due to information network equipment maintenance, information network connection failures, breakdown of intelligent terminals or communication or other systems, power failures, strikes, labor disputes, riots, insurrections, upheavals, fire, flood, storms, explosions, wars, government acts, orders of judicial or administrative authorities, other force majeure events or third party omissions.
You shall in any event be liable for any losses or damages incurred by you or others as a result of the use of information contained on Didi or linked from Didi platforms or information on other websites linked to Didi platforms, including, without limitation, direct, indirect, special or consequential losses or damages, e.g. loss of income or profit, damage to intelligent terminal system or loss of data, including, without limitation, liability for negligence.
Didi makes no undertaking with respect to the accuracy, completeness, adequacy and reliability of the information and content contained on Didi, including, without limitation, texts, pictures, data, opinions, webpages or links, despite its efforts to provide accurate and exhaustive information to the extent possible. Didi disclaims any liability as to any errors therein or omissions therefrom, nor make any express or implied warranties, including, without limitation, with respect to non-infringement of third party rights, quality or absence of intelligent terminal viruses.
Didi only provides basic information of non-Didi products or services referred to or displayed on the platform of Didi bonus point mall. Didi is not the manufacturer or distributor of relevant products, nor the provider of relevant services. Didi does not make any representation or warranty as to the products or services provided on the bonus point mall, and all products and services displayed therein shall be bound by the quality commitments and terms of the relevant manufacturers or service providers.
Services of Didi Platforms
Did platforms consist of a basic information platform, special travel information platforms, including, without limitation, “Didi” taxi information platform, “Didi” private and express car information platform, “Didi” hitch information platform, “Didi” chauffeur information platform and “Didi” bus information platform, as well as non-travel information platforms.
The basic information platform provides basic information transmission, instant messaging between users and other basic information interaction services, and authorizes its own information platforms and cooperative information platforms to use the intellectual property and basic information service of Didi to provide professional information platform services for their users;
“Didi” taxi information platform is operated by Tianjin Shuxing Technology Co., Ltd., providing taxi information service for users;
“Didi” private and express car information platform is operated by Didi Chuxing Technology Co., Ltd., providing online ride hailing (private car or express car) information service;
“Didi” hitch information platform is operated by Beijing Tongda Wuxian Technology Co., Ltd., providing hitch information service for users;
“Didi” chauffeur information platform is operated by Hangzhou Kuaizhi Technology Company Limited, providing hitch and chauffeur information service;
“Didi” bus information platform is operated by Qianmo Tongda (Beijing) Technology Co., Ltd., providing shuttle bus information service for users.
Third Party Links and Services
Didi may contain links to websites or web addresses of third parties and third party services. The users shall, in their own discretion, decide whether or not to access such links or accept such services, and Didi makes no undertakings or warranties with respect to the accuracy, completeness, adequacy and reliability of any information, data, opinions, pictures, statements or suggestions provided by such links. Didi has not examined any third party websites, nor does it have control over or assume any liability for such websites and their content. If you decide to access any third party website linked to this website, you shall bear all consequences and risks that may arise therefrom.
Governing Law and Jurisdiction
By accessing Didi platforms to use the services provided by Didi or cooperative service providers, you agree that such access or services shall be governed by the laws of the People’s Republic of China and you submit to the jurisdiction of the courts of the People’s Republic of China. Any dispute arising from such access or use of services shall be resolved through consultation. If the consultation fails, the relevant dispute shall be referred to a court at the place where the domicile of the service provider or online information service provider is located for litigation. (Specifically, any dispute relating to the taxi information platform shall be subject to the jurisdiction of a competent court at the place where the domicile of Tianjin Shuxing Technology Co., Ltd. is located; any dispute relating to the private and express car information platform shall be subject to the jurisdiction of a competent court at the place where the domicile of Didi Chuxing Technology Co., Ltd. is located; any dispute relating to the hitch information platform shall be subject to the jurisdiction of a competent court at the place where the domicile of Beijing Tongda Wuxian Technology Co., Ltd. is located; any dispute relating to the chauffeur information platform shall be subject to the jurisdiction of a competent court at the place where the domicile of Hangzhou Kuaizhi Technology Company Limited is located; any dispute relating to the bus information platform shall be subject to the jurisdiction of a competent court at the place where the domicile of Qianmo Tongda (Beijing) Technology Co., Ltd. is located.)
Insurance
Didi’s private and express car platform, hitch platform and test drive platform have procured commercial insurance coverage for their users, which insurance coverage is applicable to the following platform users: drivers and passengers of private and express car, hitch, fixed route bus, and test drive business of Didi platforms.
The scope of coverage is as follows:
Accidental death/disability with an insured amount up to RMB1 million;
Accidental medical treatment with an insured amount up to RMB200,000;
Sudden death with an insured amount up to RMB200,000.
Privacy Policy
Didi attaches great importance to the protection of your privacy, and will collect, use, share and protect your personal information in accordance with this privacy policy (this “Policy”). Before using Didi products and services, you shall carefully read and fully understand this Policy. If you are a minor, your guardian shall carefully read this Policy and agree that you may use our products and services in accordance with this Policy. We have highlighted in bold the terms hereof that are of major importance to you for your special attention. By browsing and accessing Didi platforms and/or using any product or service thereon, including information services provided by Didi and by cooperative service providers, you have consented to our collection, use, sharing and protection of your personal information hereunder.
We collect, use, share and protect your personal information in compliance with national laws and regulations for the purpose of providing you with products and services on Didi platforms and continuously improving the quality of products and services, including, without limitation, supporting our marketing activities relating to the products and services on Didi platforms, improving the functions of existing products and services and developing new products or new services.
Scope of Information Collection
You authorize us to collection from you the following personal information:
Identification information, including, without limitation, your name, identity certificate, address, telephone number and biometric information;
For a user who is a driver, in addition to identification information, we will collect information on your employer, vehicle, vehicle license, driving license, and supervision card;
Information on your geographical location and destination;
Platform operation information, including, without limitation, you IP address, device model, device identifier, and version of operating system;
Travel information, including, without limitation, your place of departure, destination, route, places en route and mileage;
Payment information, including, without limitation, the time, amount and means of your payment, the payee’s bank account and your bank account;
Personal credit information, including, without limitation, any information on your credit status, credit score and credit report;
Information on phone calls, such as the content of phone calls to and from you in using Didi products and services, the duration of calls, the mobile phone numbers of outgoing and incoming calls, for the purpose of improving service quality;
Other personal information required to be collected depending on specific services and products, including, without limitation, your comments and suggestions on us and our products and services, the mobile applications that you have used or frequently use and the usage occasions and habits.
Methods of Information Collection
You authorize us to collect your personal information by following means:
We will collect and store the information provided by you voluntarily in browsing and accessing Didi platforms and/or using Didi products or services;
We will collect and store the information relating to you recorded in our provision of Didi products or services to you;
We will collect and store the information submitted by you voluntarily or provided by you in response to any request through our customer service personnel and/or other channels;
We will collect and store the information relating to you that are legally obtained by out affiliates, business partners and third party independent information sources;
We will check credit information relating to you with legally established credit reference agencies, including, without limitation, any credit score and credit report.
Purposes of Use of Information
You authorize us to use your personal information for the following purposes:
To provide you with Didi products and services and manage and optimize Didi’s relevant websites and applications;
To enhance and improve the function and quality of Didi’s existing products and services, including, without limitation, the customization and updating of products and services;
To carry out marketing activities relating to Didi products and services, and push to you latest marketing activity information and special offers;
To design, develop and promote new products and services;
To enhance the security of Didi products and services, including, without limitation, identity verification, customer service, security precaution, fraud monitoring, archiving and backup;
To assist administrative authorities, judicial authorities and other competent authorities in conducting investigations and fulfil obligations under laws and regulations and undertaken to competent authorities;
Those purposes of which we have notified you in collecting information and other purposes relating to any of the forgoing purposes.
In addition, we may send you information and notices relating to the foregoing purposes, including, without limitation, verification codes required for the completion of services, push notices required for the use of products or services, latest information on discount, reduction and waiver of fees for using vehicles, news about Didi products or services, as well as information on marketing activities and special offers and promotions.
Information Sharing
We are obliged to keep confidential your personal information provided, however, that you authorize us to share your information with a third party in the following circumstances:
In order to improve the quality of our products and services or provide you with new products and services, we will share your information with our affiliates and may provide the information collected by us to third parties for analytical and statistical purposes;
In the case that certain products and services used by you through Didi platforms are provided by our partners, or jointly provided by us and our partners or suppliers, we will share with them the information required for the provision of relevant products and services to you;
In order to conduct joint marketing activities together with third parties, we may share with them relevant information required for the conduct of, and generated from, such activities;
In order to protect your legitimate rights and interests, while assisting with the settlement of any transaction-related controversy or dispute involving you, we will provide to your counterparty or an interested third party the information required for the settlement of such controversy or dispute;
We may provide your information to a third party conducting audit or due diligence on us in accordance with laws, regulations and business practice;
We may provide your information to administrative, judicial or other competent authorities as required by laws and regulations or by such authorities;
Other circumstances where you agree or authorize that we may provide your personal information to third parties.
Information Security and Protection Measures
The Company will put in place strict security rules and the industry’s prevailing security technologies and procedures to ensure that your personal information will not be lost, divulged, damaged or misused and altered;
We will use the industry’s prevailing security technologies and procedures to protect your personal information from unauthorized access and use;
Our employees and outsourced service providers will be bound by confidentiality agreements and subject to access control and operation monitoring relating to data and information.
Please note that any security system may involve potential and unknown risks.
Each of your counterparty, the operator of a third party website visited by you, the provider of a third party service used by you and a third party obtaining your personal information through us may have its own privacy protection policies and methods and measures to obtain your personal information, and such third party policies, methods and measures will not be under our control.Although we will enter into confidentiality agreements with our partners, suppliers and other third parties that may have access to your personal information and use reasonable efforts to urge them to perform their confidentiality obligations, we cannot guarantee that third parties will definitely take confidentiality measures as required by us, nor shall we be liable for the acts and consequences of third parties.
As a user, you may decide at your own discretion whether to use the services on Didi platforms or voluntarily provide your personal information, and may check the personal information and travel information provided by you to us; if you wish to delete or modify your personal information, you shall contact the customer service personnel of the relevant platform.
If we find that you use Didi products and services and relevant information for fraudulent or illegal purposes, we will take relevant measures, including, without limitation, suspending or terminating the provision of any products or services to you.
Modification
The content of the privacy policy will be updated at any time with the further enhancement of online platform information services. The updated privacy policy shall take effect and supersede the original privacy policy upon the publication thereof on this application. We encourage you to check this webpage regularly for our latest privacy protection measures.